Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM built into your device that allows you to activate a cellular data plan without a physical SIM card. Simply scan a QR code to install your eSIM profile and connect to mobile networks instantly.

Question 2

How do I check if my device supports eSIM?

Accepted Answer

Dial *#06# on your phone - if an EID (eSIM Identifier) number appears, your device supports eSIM. Most recent smartphones support eSIM, including iPhone XS/XR and later, Samsung Galaxy S20 and later, and Google Pixel 3 and later.

Question 3

What package durations are available?

Accepted Answer

We offer three package durations: 7-day, 15-day, and 30-day plans. Choose based on your trip length.

Question 4

Do your eSIMs support 5G connectivity?

Accepted Answer

Yes! All our eSIM packages support 5G connectivity where available. Your actual speed depends on local carrier infrastructure and your device capabilities.

Question 5

Can I use hotspot/tethering with my eSIM?

Accepted Answer

Yes! All our eSIM packages support hotspot sharing (tethering). You can share your mobile data connection with other devices.

Question 6

Which countries do you support?

Accepted Answer

We currently offer eSIM packages for 43 destinations including Japan, South Korea, USA, UK, France, Germany, Italy, Spain, Thailand, Singapore, Australia, China, Hong Kong, Indonesia, Malaysia, Vietnam, and more. All packages support 5G connectivity and hotspot sharing.

OpenSims